I feel your pain every day as a third party loss mitigator. I can also feel the frustration of many who have posted here.
1. The truth is that sub prime mortgages were designed by Wall Street to create an investment vehicle for investors looking for big returns from high interest rates, even higher service/late fees and outrageous origination fees by giving loans to people with bad credit.

Tank joo berry moch.
2. Customer service (HAH) and loss mitigation reps have a job to do. Collect as much money as fast as they can before they foreclose on you. They are also commissioned or bonused on how much they collect - they are not motivated to help you. If they don't make quota two months in a row, they get fired.

Who cares about you? Just send money.