[Loren]

My husband and I are looking to refinance our mortgage. I figured even though we had trouble with our mortgage consultant in the beginning that maybe I should contact him since he knows all our information. When we first went through the qualification process he was very disconnected, we had a hard time getting questions answered and even getting paid attention too. Then when it came down to actually getting the house closed he dropped the ball twice and we almost lost the house. It has since been almost 2 years and I thought since at closing I told him that he made the experience very difficult that maybe he would take the hint. Well I contacted him a little over two weeks ago to see what options we have. I get that he is the middle man, but I feel like I am having to baby sit and hold hands again. He tells me he will get back to me by Tuesday afternoon and I do not hear anything until Friday morning and I am the one who has to make contact. I would really like to stay with my original lender, but why is it so difficult? So I called another mortgage consultant (same lender) and he refused to help me because my mortgage consultant is his counterpart and that I should call his boss. But aren't we all adults? I would not be calling the other consultant if mine was doing his job in the first place. I guess I am just frustrated! I feel like for the second time my mortgage consultant is AGAIN placing us on the back burner. We were 20 when we purchased our home, so at first I think he thought we were not serious (which still is not a reason to ignore us) But now we are ESTABLISHED customers, who pay their mortgage!!! So today I wrote him this email after he told me we would definently hear something from underwriting on Monday and he would call me. Well I suppose you can guess I did not hear anything. This what I wrote; I am just checking in to see if you had heard anything. You told me Monday morning that you would contact me by Monday afternoon. I know that you are the middle man. I also know that we are not your only clients but we are established customers with Wells Fargo now and history seems to be repeating itself. I would really like to be contacted when you say that you will contact me. Now at Thursday afternoon we still have not heard anything from you. I would appreciate an update. If underwriting is not getting the answers to you then I would like to know that as well. We would like to get the process moving along quicker then it seems be going. I do not want to have switch Mortgage Consultants or even lenders, but I am not getting any communication from you as of right now. Do you think I was being rude? Thanks!