Mortgage brokers are in a cut-throat business that is very, very tough right now with low turnover of real estate and a credit crunch because of years of bad loans.
That said; I wouldn't deal with a mortgage broker unless I talked to someone I trust who has dealt with them before. Even then, I would ask for the phone numbers of 5 of their clients and I would call them. Someone reputable will give that up in a heartbeat and I'd walk if they weren't prepared to do it on the spot.
This is the biggest financial decision of your life. I'm all for investing in your primary residence - but don't fall in love or do what's expedient. Treat it like the most important financial transaction you'll ever enter and you'll be ok. Good luck!
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